Hello SharonD and thank you for posting your question in the Sage Cloud Payroll community.

This is a great question. Sage Cloud Payroll automatically applies the claim code based on how to TD1 amounts are entered in the employee record, under their Tax details section. Claim Code 0 means "No basic personal amount"

1. Open Sage Cloud Payroll
2. Go to Employee tab and Edit the employee record
3. Navigate to the Tax details section

Sage Cloud Payroll doesn’t allow us to manually select Claim Code 0. To apply it, we enter $0 on both the federal and provincial TD1 amounts. When both amounts are set to zero, Sage calculates income tax as Claim Code 0, meaning no basic personal exemption is applied and tax is withheld accordingly.

If this answer helped, please mark it as verified. 

Thank you for choosing Sage

Thanks Mohamed

That should work

I have many more questions but my Chat button is not working or I am using it wrong

Hello SharonD 

I'm glad that answered your question, if you could please mark it as Verified when you get a chance, this will help others in the future that might have a similar question.

We want to make sure you can reach our support team for any additional questions.

We recommend using Google Chrome for your navigation to try clearing your cookies and cache.

Also, try to log in to Sage Payroll (Not Sage HR), then use the HELP section on the top right corner and select Help Center.

This should open a new tab on your browser and take you to the Sage Payroll Knowledgebase website.

From there, you should see the green chat button at the bottom right corner to initiate a chat. You can start chatting by switching over to MESSAGES at the bottom of the tab to send a message. It will start asking you a few questions at first and try to help with the AI, but eventually, if unable to assist you, it will let you connect with one of our experts.

Thank you again for choosing Sage.