Hi Darlene Anstey ,

Thanks for your question! Did you find a solution for this issue yet? If not, here's some guidance that might help:

The issue you're experiencing could be related to how the benefits or deductions are set up in your payroll system. To ensure they automatically populate during payroll processing, verify that the benefits are assigned to the appropriate pay group or employee file in Sage Business Cloud Payroll.

You might find these articles helpful:

• Create and Edit Pay Groups in Sage Business Cloud Payroll – Ensure the benefits are linked to the correct pay group.
• Change Timesheet Periods – Confirm that your payroll frequency aligns with the benefits setup.

If the benefits are still not populating, there might be a configuration issue that requires adjustment in the employee's setup. Let us know if you need further assistance!

Warm Regards,
Erzsi

If this helps, please mark it as verified :)

Hi Darlene Anstey ,

Thanks for your question! Did you find a solution for this issue yet? If not, here's some guidance that might help:

The issue you're experiencing could be related to how the benefits or deductions are set up in your payroll system. To ensure they automatically populate during payroll processing, verify that the benefits are assigned to the appropriate pay group or employee file in Sage Business Cloud Payroll.

You might find these articles helpful:

• Create and Edit Pay Groups in Sage Business Cloud Payroll – Ensure the benefits are linked to the correct pay group.
• Change Timesheet Periods – Confirm that your payroll frequency aligns with the benefits setup.

If the benefits are still not populating, there might be a configuration issue that requires adjustment in the employee's setup. Let us know if you need further assistance!

Warm Regards,
Erzsi

If this helps, please mark it as verified :)