Posting to Accounts Receivable/Payable

Question

Somehow my Accounts Payable and Receivable are out of balance to my sub ledgers. The auditors have asked me to post an entry to get them back into balance. 
 Sage won't let me post to these accounts. I assume (hope) it's because of the way the account is set-up and I can fix/change. 
 Please let me know how I can post to my Payable/Receivable GL account without affecting my subledger. 
 
 Thanks 
 Sue

RandyW · Answer

Hi Sue, 
 It is not possible for you to directly post an entry, except using the Accountants' Edition licensed software. There is a technical document somewhere explaining how to unlink / adjust / relink the G/L account. 
 First, before you do anything, make sure it's actually out of balance , by clicking Maintenance, then Check Data Integrity. If that shows 'Data OK', then the accounts are not out of balance with the ledger. 
 Historical report totals may not always agree to the G/L, but that doesn't mean the G/L is wrong. The problem may be elsewhere. 
 No good comes of taking a sledgehammer to something that's already straight. so if the Data Integrity check comes out OK, ask the auditors more questions. They may be mistaken, or there may be something else wrong. 
 I've seen where auditors are confused by some Sage 50 reports, as they look only at totals, and are not aware of how Prepayments in A/P / Deposits in A/R work in Sage 50. Also, it is possible to have incomplete reports - missing inactive customers or vendors , or to failing to select *ALL* when running sub-ledger reports and missing new ones. 
 If you really do need to adjust that account look for this technical document: 
 https://support.na.sage.com/selfservice/viewContent.do?externalId=11727&sliceId=1

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