How to enter an double payment received for one invoice .

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Hi 

I sent an invoice to our customer a year ago, which they paid at that time. However, a year later, they made another payment for the same invoice, and both cheques have been deposited in different fiscal years. The customer has now requested that we issue a credit note and apply the additional payment as a credit to their account instead of reimbursing them. How should I proceed with issuing the credit note and applying the credit to their account? Thanks

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    SUGGESTED

    Hi  ,

    Thanks for reaching out. Did you find a solution for this issue? If you're still looking for guidance, here's an article on how you can handle the double payment by issuing a credit note and applying it to the customer's account:

    1. Create a Credit Note: In Sage 50, go to the Sales window and create a credit note for the customer. Enter the details matching the overpayment amount.

    2. Apply the Credit Note to the Customer’s Account: Once the credit note is created, apply it to the customer's outstanding balance or leave it on their account for future invoices, as per the customer's preference.

    3. Recording the Transactions: Ensure that both payments are recorded accurately in the correct fiscal years. Since the payments were made in different years, make sure to reference the appropriate year when recording the credit.

    4. Communication: Inform the customer about the application of the credit note to their account instead of processing a refund, as requested.

    If you need more detailed steps or run into any issues, please let us know!

    Warm Regards,
    Erzsi

    If this helps please mark it as verified :)

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  • 0
    SUGGESTED

    Hi  ,

    Thanks for reaching out. Did you find a solution for this issue? If you're still looking for guidance, here's an article on how you can handle the double payment by issuing a credit note and applying it to the customer's account:

    1. Create a Credit Note: In Sage 50, go to the Sales window and create a credit note for the customer. Enter the details matching the overpayment amount.

    2. Apply the Credit Note to the Customer’s Account: Once the credit note is created, apply it to the customer's outstanding balance or leave it on their account for future invoices, as per the customer's preference.

    3. Recording the Transactions: Ensure that both payments are recorded accurately in the correct fiscal years. Since the payments were made in different years, make sure to reference the appropriate year when recording the credit.

    4. Communication: Inform the customer about the application of the credit note to their account instead of processing a refund, as requested.

    If you need more detailed steps or run into any issues, please let us know!

    Warm Regards,
    Erzsi

    If this helps please mark it as verified :)

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