We're having an issue with reconciling an account.  Whenever we try processing, we get an error message saying "The statement end balance does not equal the sum of the opening balance, the transactions appearing on your statement from your financial institution (FI), and any required adjustment to the general ledger account."

It seems as though we cancelled an adjustment on the same day of the last valid closing, and the reversing transaction went to the current batch. 

Since we have an old version (2012), we're not able to get assistance from Sage.  Is there someone here or does anyone know of a service that we could use to repair this issue?