Yesterdays instructions to rid this issue has not worked as of yet. Is there an updated fix?
Yesterdays instructions to rid this issue has not worked as of yet. Is there an updated fix?
Hi Lloyd Collins Construction Ltd. ,
Thanks for reaching out. I understand the frustration with the SMTP error still occurring when emailing invoices and statements, especially after following the previous instructions. Here's the latest update that might help:
Microsoft has recently made changes to the security of their email addresses, which is affecting the SMTP connection. As of September 16th, Microsoft personal email account users (Outlook.com, Hotmail.com, Live.com) are required to use Modern Authentication methods in their email application. These changes are being rolled out in waves, and while the email may have worked previously, accounts might stop working as these updates take effect.
Here are a few solutions/workarounds you can try:
Once the 2025.0 release is available, you'll have the additional option to use Sage Connect to email sales invoices.
For more details, you can stay updated on the issue through this Announcement, and refer to this Microsoft blog post for additional information.
If this doesn't resolve your issue, please let us know, and we can explore other options together.
Warm Regards,
Erzsi
If this helps please mark it as verified :)
Hi Lloyd Collins Construction Ltd. ,
Thanks for reaching out. I understand the frustration with the SMTP error still occurring when emailing invoices and statements, especially after following the previous instructions. Here's the latest update that might help:
Microsoft has recently made changes to the security of their email addresses, which is affecting the SMTP connection. As of September 16th, Microsoft personal email account users (Outlook.com, Hotmail.com, Live.com) are required to use Modern Authentication methods in their email application. These changes are being rolled out in waves, and while the email may have worked previously, accounts might stop working as these updates take effect.
Here are a few solutions/workarounds you can try:
Once the 2025.0 release is available, you'll have the additional option to use Sage Connect to email sales invoices.
For more details, you can stay updated on the issue through this Announcement, and refer to this Microsoft blog post for additional information.
If this doesn't resolve your issue, please let us know, and we can explore other options together.
Warm Regards,
Erzsi
If this helps please mark it as verified :)
Erzsi, is Sage Connect something that is included in the (already high) cost for Sage 2025.0, or is it an add-on for another fee?
Has there been any progess on this with Microsoft / Web Based Outlook? We are using the work around of creating .pdfs but it is time consuming and tedious.
*Community Hub is the new name for Sage City