SMTP error still when attempting to email invoices and statements

SUGGESTED

Yesterdays instructions to rid this issue has not worked as of yet.  Is there an updated fix?

Parents
  • 0

    Good Afternoon Erzsi!

    We too are having issues with the e-mail.  We have instituted the work around of print to .pdf for the moment although cumbersome and more time consuming.

    Is there a timetable for the 2025.0 release?  Using a different e-mail or a desktop client causes issues in access, traceability & response in our business environment.  We rely heavily on our existing web based e-mail, as it is accessible and shareable between staff for AR follow-ups, payments and communication.  Taking invoicing outside of that chain of communication causes serious confusion in following a trial of correspondence.

Reply
  • 0

    Good Afternoon Erzsi!

    We too are having issues with the e-mail.  We have instituted the work around of print to .pdf for the moment although cumbersome and more time consuming.

    Is there a timetable for the 2025.0 release?  Using a different e-mail or a desktop client causes issues in access, traceability & response in our business environment.  We rely heavily on our existing web based e-mail, as it is accessible and shareable between staff for AR follow-ups, payments and communication.  Taking invoicing outside of that chain of communication causes serious confusion in following a trial of correspondence.

Children
  • 0 in reply to JIT

    Hi  , 

    Sage 50 Canada version 2025.0 is set to release the week of October 15, 2024. Please make sure your forum notifications are on to catch upcoming announcements with more details.

    Warm Regards,
    Erzsi

  • We certainly hope that our use of a hotmail account continues with this release of 2025.0.  The costs involved with having to change to a different email account will be sizeable and not in the budget.

  • 0 in reply to JIT

    Thank you for pointing out these issues to Sage. The suggested workarounds have and will continue to add time, cost, inconveniences and frustration to workflow. As for Desktop client option, we have multiple email accounts and have multiple company's using same Sage ID. Therefore, sending invoices/payment notices etc for Company B, default within client to Company A within Desktop client. Result is the "From" with emails being sent for Company B, get sent under name of Company A.

    We need MFA for Sage portal, I'm sure the Sage engineers can incorporate within Sage 50. We, like most, will not be terrible pleased to have to pay for more add-ons like Sage Connect. Additionally, we are a small non-profit with a small payroll footprint, so paying for Sage HR definitely makes no sense.

    I'm hoping for best from SAGE and their engineers.