SMTP error still when attempting to email invoices and statements

Question

Yesterdays instructions to rid this issue has not worked as of yet. Is there an updated fix?

Erzsi_I · Answer

Hi Lloyd Collins Construction Ltd. , 
 Thanks for reaching out. I understand the frustration with the SMTP error still occurring when emailing invoices and statements, especially after following the previous instructions. Here's the latest update that might help: 
 Microsoft has recently made changes to the security of their email addresses, which is affecting the SMTP connection. As of September 16th , Microsoft personal email account users (Outlook.com, Hotmail.com, Live.com) are required to use Modern Authentication methods in their email application. These changes are being rolled out in waves, and while the email may have worked previously, accounts might stop working as these updates take effect. 
 Here are a few solutions/workarounds you can try: 
 
 Use a desktop email client like Outlook, instead of webmail settings. 
 Use a different email account. 
 Print the document to PDF and manually attach it to your email. 
 If you're sending pay slips , using Sage HR is an option. 
 
 Once the 2025.0 release is available, you'll have the additional option to use Sage Connect to email sales invoices. 
 For more details, you can stay updated on the issue through this Announcement , and refer to this Microsoft blog post for additional information. 
 If this doesn't resolve your issue, please let us know, and we can explore other options together. 
 Warm Regards, Erzsi 
 If this helps please mark it as verified :)

Sage 50

SMTP error still when attempting to email invoices and statements

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