Have Sage 50 2018, but my bookeeper seems to have a 2019 version and I can't open my files

Question

I bought the 2018 version and I can't open my files. My bookeeper has the sage 50 cloud version which seems to be the earliest version. I can only access my files from his version. I've tried downloading the trial version 2015 and its still not working. 
 
 What can I do?

Erzsi_I · Answer

Good morning SMallet , Alwyn is correct in stating that 
 Alwyn said: The newest version is 2019.0 
 If your bookkeeper did upgrade the file, one option is to look for a backup formatted for 2018 to reload and use (for which they'd have to be careful to always launch the 2018 version of Sage 50 to work with 2018 formatted files). This may mean re-entering work. Think I found your account which shows a purchase date of Sept 22, 2018 for that 2018 product. If that's the case, then please contact our sales team at 1-888-261-9610, they may be able to refund / switch you over to 2019 which launched last week. - Also placed a note on the account about this asking them to contact you. Hope this helps! Erzsi

Sage 50 Canada

Have Sage 50 2018, but my bookeeper seems to have a 2019 version and I can't open my files

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