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More Content

Error after 2025.0 update Sage 50 Premium

LJM
Solved
Posted By

When I am logged in on my computer in multi-user mode and try to switch back to single user mode to do a back up, this pop up appears;

"There is an error when connecting to the server. Please check your internet connection and try again"

My internet is fine and what server is it trying to connect to ?

We run 2 companies and have 2 sets of data files, this error only occurs on one and not the other and it just started after the update.

I keep my files on my local hard drive, I do not use the cloud service.

It logs me out of the company files and then I have to log back into the company in single user mode in order to do the daily back up, very annoying!

Any ideas of why this is happening?

Thanks!

Parents
  • 0

    Update!

    Well I tried this and it seemed to have work for our situation.

    I backed up the company files to my external back up drive. E:/

    Then copied the inside folder and data file from C:/SAGE to a new folder I created on my second hard drive on D:/SAGE

    Deleted the original folder on my C:/ drive.

    Then copied the previous created folder from my D:/ drive back over to C:/ re-shared the folder on the network and this seems to have fixed the problem.

    Hope this may help someone else!

    ** REMEMBER TO BACK UP THE DATA FOLDER WHERE YOU CAN FIND IT, BEFORE DELETING !!! **

    PLEASE NOTE:  I am not responsible for any issues from this fix, you perform this at your own risk!

Reply
  • 0

    Update!

    Well I tried this and it seemed to have work for our situation.

    I backed up the company files to my external back up drive. E:/

    Then copied the inside folder and data file from C:/SAGE to a new folder I created on my second hard drive on D:/SAGE

    Deleted the original folder on my C:/ drive.

    Then copied the previous created folder from my D:/ drive back over to C:/ re-shared the folder on the network and this seems to have fixed the problem.

    Hope this may help someone else!

    ** REMEMBER TO BACK UP THE DATA FOLDER WHERE YOU CAN FIND IT, BEFORE DELETING !!! **

    PLEASE NOTE:  I am not responsible for any issues from this fix, you perform this at your own risk!

Children
  • 0 in reply to LJM

    Well, got back off of 2 week holiday break and figured I would update the Sage 50 to 2025.1

    The issue is back with a vengeance this time!  my old fix would not work, I tried the recommended fix on YouTube, but it only works the once.

    When I exit out of the company files and try to go back into them, this pop up comes right back!

    Then I have to go through the whole sample company procedure to get back into the company database?

    Does not do this at all to our other company data files, opens fine, every time on 2025.1

    Now that one does not use the payroll module, so maybe that has something to do with it ??

    Also, the tech line is not accepting calls right now ?? WHAT GIVES ???

*Community Hub is the new name for Sage City