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More Content

2025.1 Update issues with Remote data access

Tracy at CEC
Solved
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Hi, I've been on a chat this morning with Sage only to learn I have to install the past back up because 2025.1 will not allow anyone else but the data user to access data in the newest version. I had to roll back to 2025.0 and re-install a prior back up. Unfortunately we lost a lot of data due to this. The auto back up did it in the 2025.1 version so we had to go from a prior version. If you use remote data access, I wouldn't recommend updating until the fix is in place. We've had issues with switching between multi and single users since the 2025 update and 2025.1 hasn't fixed that either. Nor has it fixed the back up issue. If you try to do a manual back up, you will get a warning that you must be the owner of the file to do that (and even as the owner of the file, I would get the same message and the program would kick me out after completing a back up). It has been very frustrating. After spending some time with a tech, he disconnected because I was taking too long, so I was forced to restore all the back ups on my own and re-share with my team. Now we are playing catch up and trying to get the missing journal entries back into Sage. I hope Sage gets this fixed sooner than later, as we are using the accountant edition and I feel like we are guinea pigs for everyone else. Now that this version has failed, perhaps it won't get rolled out for the rest of the users by tomorrow. Not a happy camper.  

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    Hi  ,

    Thanks for reaching out and sharing your experience. We understand how frustrating this situation has been for you, especially regarding the 2025.1 update and its impact on remote data access and backups.

    To help clarify, Sage has provided an announcement here with frequently asked questions regarding Sage 50 Canada 2025, including guidance on troubleshooting and updates.

    If you're still encountering issues switching between multi and single users or backing up files, I recommend reviewing the announcement for any available fixes or contacting support for further assistance. Your feedback is valuable, and Sage is working on resolving these concerns as quickly as possible.

    Let us know if you need further resources or assistance – we’re here to help!

    Warm Regards,
    Erzsi

    If this helps, please mark it as verified :)

  • 0 in reply to Erzsi_I

    At this point, I would be happy to have that issue again, as no one is able to access their remote user files through 2025.1. Only me, as the user can access the files. We had to revert back to 2025.0. Unfortunately, one of the employees can no longer get into sage at all after removing it from his computer. Our IT department has determined that he requires a compete reinstall of Windows in order to get Sage back. This latest update has caused some serious problems and a lot of downtime. Wishing we could go bac to the 2024 version but we would loose way too much work at this point. Can you please advise when 2025.1 is working for remote access and then we will download it again.. Thanks.

  • 0 in reply to Tracy at CEC

    Hi  ,

    Thank you for your continued patience while working through the issues with Sage 50 version 2025.1 and Remote Data Access. Based on the notes from your recent support session, it seems some progress was made, though challenges remain regarding automatic backups and file accessibility.

    To ensure all concerns are addressed, I’ve asked a support representative to follow up with you directly. They will review your support ticket details and provide personalized guidance on the next steps, including troubleshooting installation paths and restoring backups correctly.

    If there’s anything specific you’d like addressed before the follow-up, feel free to share here. Thank you again for your patience and for working with us.

    Warm regards,
    Erzsi

Reply
  • 0 in reply to Tracy at CEC

    Hi  ,

    Thank you for your continued patience while working through the issues with Sage 50 version 2025.1 and Remote Data Access. Based on the notes from your recent support session, it seems some progress was made, though challenges remain regarding automatic backups and file accessibility.

    To ensure all concerns are addressed, I’ve asked a support representative to follow up with you directly. They will review your support ticket details and provide personalized guidance on the next steps, including troubleshooting installation paths and restoring backups correctly.

    If there’s anything specific you’d like addressed before the follow-up, feel free to share here. Thank you again for your patience and for working with us.

    Warm regards,
    Erzsi

Children
  • 0 in reply to Erzsi_I

    Thank you. We are currently trying to re-enter all the data we lost from the last back up. I look forward to hearing from the technician. The support ticket was closed because I was working restoring the back ups and the rep closed my session... so I continued on my own. .We're back online with 2025.0 but keep getting prompted to download 2025.1 when exiting and don't' want to risk it until the program is fixed and ready for remote access users. We have several companies that had to be returned back to 2025 so this is a lot of extra work for the team. As well as one computer that won't accept Sage 50 anymore and our IT team has had to uninstall and reinstall Windows on that computer. That computer won't be ready until tomorrow for use.

*Community Hub is the new name for Sage City