Hi Samantha Dingwall ,

Thanks for reaching out! Based on your support ticket notes, it seems that the removal and re-adding of two-factor authentication (2FA) for the Data Owner credentials resolved the problem. For future reference, if you encounter similar issues related to logging in as the Data Owner or authentication prompts, here are some steps you can follow:

1. 2FA/MFA Management:

   • If you experience login difficulties as the Data Owner, ensure the 2FA settings are correctly configured. Refer to this article for guidance on managing or disabling 2FA temporarily.

2. Data Owner Access:

   • Always ensure that the Data Owner credentials are up-to-date and accessible. If the Data Owner role needs to be reassigned, see this article for reassigning the Data Owner login in multi-user environments.

We’re here to help if you have any other questions or need assistance with 2FA or Data Owner access in the future.

Warm Regards,
Erzsi

We are still having this issue, users that are not the 'data owners' can not log in to use the Sage file. What are we supposed to do now???

same and I am so frustrated

Iam also having this issue 

We can only log in as systadmin and only in single user mode 

We removed the 2FA for the sysadmin and re-added it and the other users still get the same message.  "

to complete this action, you need to restart sage 50 and login as sysadmin, which is the login of the data owner. 

this is a shared company"

What is the fix?  Please don't ask us to call sage support because they say "due to high call volume...there are no operators to help you please consult online"  which the online support says please call technical support...  Vicious circle.  

Did this get fixed for you?  If so what was the fix?