I bought Sage 50 PRO 2014 (Canadian Edition) over the telephone and received the confirmation and download on line.  I had concerns about a seamless transition of old data as the version being used before was very old - 2006 Basic.  So, I had requested they send the CD and I did not activate the original received program on my main Desktop until such time as I received the CD.  On receiving the CD I installed Sage 50 on my Laptop.  It accepted old Backups of Simply Accounting 2006 Basic and upgraded to the new version.  So, I used my main desktop and converted all my 2006 version files for 2 different companies, including my current year.

My Backup procedure is to use a FlashDrive and periodically restore it to my Laptop to be doubly sure I don't lose any data.  The first time I try to do that with my current company data, the laptop won't take the restore and I get an error message that it was created with a later version of the program.  Come to realize the version I was sent on line was Sage 50 PRO 2014 Version 14.3            The CD they sent me was Version 14.1           Since the first CD requested was never received, they sent another along with a postal tracking number and it was received no problem.  In case of any problems with the 14.3 version I'm using, the back-up CD I have would be useless to reinstall the program.

With no employees or payroll and minimal activity in the companies I administer, I had no need for frequent updates as I didn't need payroll updates or other minor changes.  As well I saw no need to sign up for the support service.  As hard as it is to believe, in requesting they forward another CD that is Version 14.3, the answer is NO.  They claim to already have sent me 2 CD's (that cost $15 each) and will not send a third.  Further, this contact advises that if they did send another CD it would still be Version 14.1.  Why ? 

If anyone has had a similar experience I'd dearly love to hear about how it was resolved.  Or, any suggestions about how to get around the issue, other than sign up for their expensive troubleshooting service, would be appreciated.