Hi Matthew Krunek ,

Thanks for reaching out. I understand how frustrating it can be to reconcile changes between different versions of your company file.  Have you reached out to our support team directly?

To reconcile changes from an offline version of the company file with the shared cloud version, you can follow these steps:

1. Export and Import:

   • Export Data: In your offline version, go to File > Export/Import > Export Records. Choose the type of records you need to export (e.g., item descriptions) and save the file.
   • Import Data: In the cloud version, go to File > Export/Import > Import Records. Select the file you exported and follow the prompts to import the data. This should help you transfer your updates without redoing everything manually.

2. Manual Re-entry:

   • If the export/import process does not cover all your needs, you may need to manually re-enter some data. Ensure you carefully cross-check to avoid any discrepancies. This can be a bit tedious but will ensure that all changes are accurately reflected.

3. Use Sage Knowledgebase:

   • For more detailed guidance, you can refer to these helpful articles from the Sage Knowledgebase:
     • How to Import and Export Data
     • Handling Inventory Adjustments
     • Reconciliation Procedures
     • Resolving Data Discrepancies

Hope this helps! If you need further assistance, feel free to ask.

Warm Regards,
Erzsi

Hi there,

Yes, I have attempted to contact support. the only advice they had for my desynchronization was to shut down the company, disconnect all of the users, delete everything I have on my machine related to this company, then have the sysadmin reshare everything. complete disregard for any records or entries I created in the time where it wasn't syncing properly. 

I'm going to consider this resolved simply because I can't keep being out of sync and will just have to restart. Thanks for your time.