Skipped Payroll Cheques

Question

Occaisionally (once or twice a year), when I print multiple pay cheques, one cheque in the middle will be skipped, which throws off the numbering for the following cheques. The print box is checked and there's nothing unique to the cheque. It posts normally, but then I have to go back and reprint it and adjust all the cheque numbers. Anyone know what's causing this? Solutions?

Erzsi_I · Accepted Answer

Hi Jason Dyck , 
 Thanks for reaching out. Checking the cheque log might offer some insight. Go to Reports, then Banking, and select Cheque Log. Choose the bank account and date range, then look for the column titled "Times Printed" in the report. This will show you the number of attempts made to print each cheque. If a cheque was adjusted and not reprinted, it might appear as having been printed 0 times, so ensure the option to show corrections is selected. 
 If you find that the skipped cheque is indeed not being recorded correctly, this might help in diagnosing the root cause of the issue, whether it's a software glitch or a problem with the printing setup. While there's no direct mention in the provided articles about this specific issue of cheques being skipped, ensuring the correct setup and utilization of features like the Cheque Log can be a good starting point for troubleshooting. 
 For any adjustments or if you need to reprint a cheque, remember there's no direct way to adjust or reverse a payroll cheque run as a whole, but individual paycheques can be adjusted . If the issue persists, it might be beneficial to contact Sage support directly for more in-depth assistance, especially if this seems like an uncommon problem that doesn't have a straightforward solution in the user documentation. 
 If this helps please mark it as verified :) 
 Warm Regards, Erzsi

Sage 50 Canada

Skipped Payroll Cheques

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