Final Pay period date is wrong can not create ROE

Question

I can not export an ROE because it says the final pay period is wrong. 
 the last pay period is Feb 25 to March 2nd and his final pay was March 8th (the following Friday) This is correct but it is still telling me its wrong. Can anyone walk me thru the steps to fix this issue?

Erzsi_I · Answer

Hi KRISTI CHAMBERS , Thank you for reaching out. The final pay period date not correctly aligning with the actual dates is a common concern that can be addressed with some adjustments. 
 To fix the final pay period date issue and successfully create an ROE, please follow these steps:

Validate the Pay Periods : Sage 50 changes the period start date based on the period end date entered on the cheque and the pay periods per year set on the employee record. Ensure that the pay periods per year on the employee record are correctly set to match your payroll cycle.

Manually Adjust Pay Period Start Date on Cheques : If the default start dates do not match your payroll start dates, you may need to change the payroll start date manually on each individual cheque. Alternatively, you can use the payroll cheque run module, which allows you to enter the correct pay period start date once for multiple employees.

Terminate the Employee in Sage 50 : Before printing an ROE, make sure the employee is terminated in the system. Go to the employee's record and ensure the termination date has been entered correctly.

Print the ROE : In the Home window, navigate to Reports menu > Payroll, then select Print Record Of Employment. Follow the prompts to select the terminated employee(s) and print the ROE.

Manual Adjustments : If there are discrepancies in insurable hours or earnings, you may need to manually adjust these values in the ROE form. Ensure that any vacation pay or other benefits are correctly accounted for as per the instructions provided in the article content.

Review and Submit : After making the necessary adjustments, review the ROE for accuracy before submitting it to the CRA and providing a copy to the employee.

If you encounter further difficulties or the system still indicates an incorrect pay period date despite these adjustments, I recommend contacting Sage support directly for personalized assistance. They can provide specific guidance based on your company's setup and the details of the issue you're facing. Hope this helps! 
 Warm Regards, Erzsi

Sage 50 Canada

Final Pay period date is wrong can not create ROE

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING