I have had an issue sending Paystubs and VP Documents to gmail Accounts.
Has anyone else experienced this issue?
I send the E-mails via Microsoft Outlook (Desktop Version).
Only solution I've found is to search who has a gmail Account and resend each message manually.
Hi Jason C ,
Thanks for raising this—and apologies for the delay in getting back to you!
You’re not alone in experiencing issues sending paystubs or VP documents to Gmail accounts, especially when using Microsoft Outlook. Sometimes messages to Gmail may be flagged or blocked due to security filters.
Here are a few helpful resources that might apply:
A few things that can help:
️ Make sure you're using a supported version of Outlook
️ Check SPF/DKIM settings if you're on a custom domain
️ Ask recipients to check spam/junk folders and whitelist your sending address
Glad you found a workaround by manually resending for Gmail, but hopefully one of these steps streamlines things a bit.
If this helps, please mark it as verified :)
Let us know if the issue is still ongoing—others may benefit from the discussion too!
Hi Jason C ,
Thanks for raising this—and apologies for the delay in getting back to you!
You’re not alone in experiencing issues sending paystubs or VP documents to Gmail accounts, especially when using Microsoft Outlook. Sometimes messages to Gmail may be flagged or blocked due to security filters.
Here are a few helpful resources that might apply:
A few things that can help:
️ Make sure you're using a supported version of Outlook
️ Check SPF/DKIM settings if you're on a custom domain
️ Ask recipients to check spam/junk folders and whitelist your sending address
Glad you found a workaround by manually resending for Gmail, but hopefully one of these steps streamlines things a bit.
If this helps, please mark it as verified :)
Let us know if the issue is still ongoing—others may benefit from the discussion too!
