Hello Thed ,

Since this issue is only affecting one specific employee while working for others, the cause is most likely related to Expense Groups. If this employee is assigned to a different expense group than your other staff, the benefit will not appear unless a linked account is specifically defined for that group.

Please follow these steps to resolve this:

1. Identify the Employee's Expense Group:

   • Open the Employee Records for the affected individual.

   • Go to the Work Details tab.

   • Check the Expense Group field to see which group is assigned to them.

2. Link the Benefit Account for that Group:

   • Go to Setup > Settings > Payroll > Linked Accounts > Expense Groups.

   • Double click the specific Expense Group identified in step 1.

   • Look for the Incomes column (or tab) and locate the benefit you created.

   • Ensure there is a GL account assigned in the Linked Account column. If this is blank for this specific group, the benefit cannot be processed for any employee assigned to it.

3. Confirm the Income Tab:

   • After linking the account, go back to the employee's record and ensure the Use column for that benefit is checked under the Income tab.

Once the account is linked to the specific Expense Group on the back end, the benefit will be available to use the next time you produce a paycheck for this employee.

Best regards,

Dongwoo Chang

Thank you so much for your answer.  This is correct. It is always the last place we think about.

Thank you so much for your answer.  This is correct. It is always the last place we think about.