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Warcal

Payroll allocation problems

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Our accountant is having some payroll allocation problems with SAGE and has asked me to look into it for her.

Here is the explanation she gave me:

1.  General ledger for deposits will not allow for allocation of funds.  When you press for an account to come up another box comes up instead that does not allow you to do anything.

2.  Allocation of the payroll amount is always wrong.  In other words if the cheque to be allocated is for 995.05 it gives the amount to be allocated as 1,855.88.  This number turns up all the time instead of the right number. And then when you go to exit a warning box pops up saying: Unhandled exception has occurred in a component in you application.  If you continue, the application will ignore this error and attempt to continue. Etc.

Any ideas how to resolve this? Thanks very much.

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  • 0

    Hi Warcal,

    For the first question, would you please provide more information or attach a screen shot, so we can better understand the issue and provide further assistance.

    For the second question, you allocate either income or expense to your project. Since payroll cheque is money given out, you are allocating expense. By looking at the screen shot below, you will notice that when a paycheque gets allocated, not only the wages and salaries amount but also other expenses like EI expense, WCB expense, employers share expense get allocated. This is the reason why the amount allocated does not match how much you actually pay out. For the unhandled exception message, this issue has been reported and will be looked into for a future release update. In the meantime, please do not use the X button to close the project allocation windows but click Ok or Cancel instead. This issue is addressed in our KB article 11109 (http://bit.ly/12w9K2E) in our Knowledge Base (https://support.na.sage.com)

    Hope this helps

Reply
  • 0

    Hi Warcal,

    For the first question, would you please provide more information or attach a screen shot, so we can better understand the issue and provide further assistance.

    For the second question, you allocate either income or expense to your project. Since payroll cheque is money given out, you are allocating expense. By looking at the screen shot below, you will notice that when a paycheque gets allocated, not only the wages and salaries amount but also other expenses like EI expense, WCB expense, employers share expense get allocated. This is the reason why the amount allocated does not match how much you actually pay out. For the unhandled exception message, this issue has been reported and will be looked into for a future release update. In the meantime, please do not use the X button to close the project allocation windows but click Ok or Cancel instead. This issue is addressed in our KB article 11109 (http://bit.ly/12w9K2E) in our Knowledge Base (https://support.na.sage.com)

    Hope this helps

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