Hello,

Have a couple of files where the Upload to Bank Services stopped working properly and don't know how to go about restoring this.

After trying a few different options, OFX/CSV/QBO none of them work.  

What happens is after clicking on the "Upload to Bank Services" in the match transaction Window, I immediately get "An error occurred with your import" and for me this is the death knell, I will never be able to use this service again.

Calling support was a useless endeavour as I had to wait for 4 days for a return call from Tech support, who in turn didn't know anything about this feature.  He called his own support team only to hang up and let me know that he wasn't going to wait in queue and that I would have to call back again to start this long process all over again.  Poor customer service at best.

It's been a while and I believe it has to do with verification, it's possible that a window popped up and as I was typing dismissed it which then locked me out of this service.  Is there a file I can delete or something on my end to reset this?

I prefer uploading files to bank services as it's the only way that I can add transactions (with rules setup) without having to use the mouse and is much faster.

Found this community just recently and hoping that I can get an answer that will solve this problem.