Hi [email protected] ,

Thanks for reaching out. Here are a few things you can check to resolve the issue of a previously cleared entry showing as outstanding in your current reconciliation:

1. Check for duplicate entries – Sometimes a previously cleared transaction might be accidentally duplicated, causing it to reappear in later reconciliations.
2. Verify your reconciliation settings – Ensure that the reconciliation settings for 2024 and prior periods haven’t been altered, which could bring forward an old transaction.
3. Reset the reconciliation for that month – You may need to undo the reconciliation for May 2024 and re-reconcile, ensuring the entry does not show up again.

For more detailed steps, you can refer to the following Sage Knowledgebase articles:

• Resolving Cleared Transactions Reappearing
• Reversing Reconciliations
• Handling Outstanding Transactions

If this helps, please mark it as verified :)

Warm Regards,
Erzsi