It's possible you are not showing your corrections and only one side of one or more correction entries are not cleared.

Uncheck the checkbox above the Status column and see if anything new shows up that might need clearing.

Otherwise, check your starting and ending balances to confirm they are the same as what the statement says.

Thank you, I have done all of that still there 

Hi Kristy Bungay ,

Thanks for reaching out! It looks like you've already tried checking for corrections and verified the starting and ending balances, but the unresolved amount persists. Here are a few additional steps that might help reset that balance:

1. Undo the Reconciliation**: If the issue persists, try undoing the last reconciliation. This action can reset any entries that might not have been cleared correctly. You can re-reconcile afterward to see if this clears up the unresolved amount. Here’s a guide on undoing a bank reconciliation.
   
   
2. Verify Outstanding Transactions**: Sometimes, outstanding transactions from previous periods may affect your reconciliation. Review any outstanding transactions or previous unresolved amounts in prior reconciliations to ensure they align correctly. This article may help with identifying and clearing such entries.
   
   
3. Check for Duplicate Entries**: Ensure there aren’t any duplicate transactions, as these can sometimes be mistakenly included, throwing off your totals.

Give these a try and let us know if the unresolved amount still appears. We’re here to help troubleshoot further if needed!

Warm Regards,
Erzsi

If this helps please mark it as verified :)

I have the same problem.

I have had this problem ongoing for over a year. It happens with different companies. I always have to go back at least a month or two and re-do the bank rec. There are no changes but somehow this fixes it. Until recently when I connected to the bank for one of the companies I do the books for. Now it happens every single time I do the bank rec. I have to go back several months every time. I have shut off the bank connection for now but I am still having issues. Very frustrating and I am charging the client for my time when in fact, SAGE is responsible for this. Every response that I have read does NOT fix the problem. SAGE needs to correct his as it is a back end issue.