Hi Shantelle,

Thanks so much for your detailed post—and for already working with our support team on this!

Based on your description and our records, it looks like the discrepancy you encountered during the May reconciliation was resolved by adjusting the opening balance, which brought the discrepancy amount down to zero. That said, I completely understand the confusion when balances and transactions appear to match but still generate unresolved differences.

To help you or others in a similar situation, here are a few resources that explain how to trace discrepancies or undo a reconciliation when needed:

•  Troubleshooting unresolved or discrepancy amounts:   Bank reconciliation shows a discrepancy or an unresolved amount
• When you see both positive and negative discrepancies:   Negative and positive discrepancy and unresolved amounts
•  Reversing or redoing a reconciliation:   How to reverse bank reconciliations

You also asked if there’s a way to view outstanding items from previous reconciliations. Currently, prior outstanding entries need to be manually reviewed via reports or backups if a reconciliation reset was performed. If you still have your April backup, you could restore that file temporarily (in a test folder or alternate company) to review the outstanding list from before the reset.

If this helps, please mark it as verified :)
And if you’ve since resolved everything with your callback, feel free to update the thread—it could help others facing a similar challenge.

Best regards,
Erzsi