Error occurred while moving employees' year-to-date payroll information to last year = SAGE 50 Pro 2018

Question

I understand from this forum that this has been a consistent problem for many. I have tried to clear financial history and have completed an advanced data check. I have also tried to restore an earlier file but nothing seems to be working. Can anyone give me suggestions on what else I can try? SAGE states that they won't support 2018, which upsets me as I only purchased it last year. 
 Thank you!

Alwyn · Accepted Answer

Crenwick: It sounds like your problem has to do with Payroll but you have not explained it fully or provided the exact error message. If you purchased Sage 50 2018 and had payroll active it would only be active until the next tax table updates are issued. To maintain payroll usage you must have a support plan which includes payroll updates. Once the support plan is no longer active, the payroll module ceases to function. If you wish to regularly use the Payroll Module and have an active support plan for it then Sage 50 will support your program once all updates have been made to the program.

Sage 50 Canada

Error occurred while moving employees' year-to-date payroll information to last year = SAGE 50 Pro 2018

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING