Hi Melody Rousseaux ,

Thanks for reaching out. If your sent invoices from Sage are not appearing in your sent email file, this could be related to your email settings within Sage Accounting. Here's a quick guide to ensure your settings are configured correctly:

1. Go to Settings, select Business settings, then Document Emails in the Invoice & Business Preferences section.
2. Ensure the 'Copy Emails to Me' option is selected if you wish to receive a copy of the emails you send out.

If this setting is already correct and you're still facing issues, it might be an email provider issue, where copies of sent emails don't get saved in the Sent Items folder. Check with your email provider's settings to ensure emails sent via external applications are saved.

If you continue to have problems, please let us know. We're here to help you every step of the way.

Warm Regards,
Erzsi

Hi Erzsi_I 

I am having the same issue. All invoices sent used to appear in my sent box of my email and that has stopped out of nowhere, giving me no record of what I have sent.

Do you know what are the steps to fix this is you are using Sage 50 Premium, or who to reach out to to fix?

Yes it has not resolved for me either.

Yes it has not resolved for me either.

Hi Melody Rousseaux 

Sage Accounting doesn't use MAPI email clients such as Outlook. This is why you won't see them in your Inbox as sent items.

However, you can track the invoice activities within SBCA by either hovering over each status to see the time stamps or by closing the email history section as shown below