Vendor Payment screen - Reference box greyed out

Question

I am trying to post a payment in the Vendor Payment window, and it is not allowing me to add the cheque number as the Reference window is greyed out. What setting do I need to adjust? I have selected a chequing bank account and payment method is cheque.

Erzsi_I · Answer

Hi Krista Nenn , 
 Thanks for the details &mdash; that&rsquo;s helpful. Before we go too far, could you please confirm which product you&rsquo;re using? It&rsquo;s not entirely clear whether this is Sage Accounting or Sage 50 Canada , and the behaviour of the Reference (cheque number) field can differ depending on the product. 
 Once we know that, we can give you more precise steps. In the meantime, here are a couple of resources that may help if you&rsquo;re working in Sage Accounting : 
 
 How to record vendor bill payments &mdash; this walks through how payment methods and references behave when recording a vendor payment. 
 Edit a vendor payment &mdash; useful if the payment was already created and the reference field is locked due to the payment state. 
 
 In some cases, the Reference field can be greyed out if the payment was auto-numbered, already saved, or created using a specific payment workflow. 
 Please let us know which product you&rsquo;re using (Sage Accounting or Sage 50 Canada), and whether this is a new payment or an existing one you&rsquo;re editing , and we&rsquo;ll be happy to guide you further. 
 Thanks! Erzsi

Sage Accounting

Vendor Payment screen - Reference box greyed out

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