Currency change

Question

I am seeing my bank transactions in both CAD and Euro. I have not modified anything and do not accept multiple currency. The transactions that need to be paired are in CAD and once I click to pair it, it shows in Euro. There is a bug certainly.

JSelemani · Accepted Answer

Hi Johanne Boivin-Drapeau

Thank you for reporting this. 
 We&rsquo;re aware of this defect, and our development team is actively working on a resolution. Please note that this is only a UI issue &mdash;you can continue posting your transactions as normal, and they will still appear in your home currency (Canadian Dollar). 
 
 I&rsquo;ll create a case on your behalf so that you&rsquo;ll be notified as soon as the issue is resolved. 
 We truly appreciate your patience and understanding while we work on this fix. If you have any further questions or notice anything else unusual, please don&rsquo;t hesitate to let us know. 
 
 Regards 
 JohnS.

Erzsi_I · Answer

Hi Johanne Boivin-Drapeau , 
 Thanks for reaching out! In Sage Accounting, seeing bank transactions in both CAD and EUR isn&rsquo;t always a bug. This often happens when foreign currencies are enabled and/or when a contact (customer/vendor) or a document (invoice) is set to EUR. When you match (pair) a bank transaction to an invoice, Sage may display the match in the document&rsquo;s currency (EUR), even if the imported bank transaction is in CAD. 
 
 Check whether foreign currencies are enabled Go to Settings > Currencies / Foreign currencies and confirm whether the option to use foreign currencies is enabled, and whether EUR is listed. If EUR isn&rsquo;t needed, you can remove it, but you can&rsquo;t remove a currency that&rsquo;s already been used . Reference: How to set up multi-currency | How to invoice in another currency 
 Check the currency on the customer/vendor linked to the invoice If the contact (or the invoice) is in EUR, the match can show in EUR. Also note: if there are existing invoices for that contact, you can&rsquo;t change their currency (even if you void/delete invoices). In most cases, you&rsquo;d create a new contact in CAD and stop using the EUR one. Reference: How to invoice in another currency 
 Confirm the currency of the bank account in Sage You can create a bank account in a foreign currency, but bank feeds and bank statement imports aren&rsquo;t available for foreign-currency bank accounts. So if you&rsquo;re using bank feeds, the account is usually in your base currency (CAD), and EUR typically appears because of the invoice/contact being matched. References: Can I Create a Bank Account in a Foreign Currency? | How to edit or delete bank accounts 
 
 If you can share where you&rsquo;re seeing EUR (for example: the bank account name, and whether it only happens after clicking &ldquo;Pair/Match&rdquo;), the community can also help confirm the likely cause and the best fix (e.g., contact set to EUR, invoice in EUR, bank account configured in EUR, etc.). 
 If this helps, please mark it as verified

Mohamed Cisse · Answer

Hello Johanne Boivin-Drapeau , 
 We wanted to inform you that this issue has now been resolved. Rest assured your transactions are posted in your base currency, Canadian dollar and so this particular was only a visual defect, there is no data integrity issue that was affected. 
 We appreciate your patience and understanding while our team of expert was working to resolve this minor bug as quickly as possible. 
 Thank you for choosing Sage and have a great day.

Sage Accounting

Currency change

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