Skip to content

x Want to ask a question or reply? Click here to join the group.
  • State Suggested Answer
  • Replies 6 replies
  • Answers 2 answers
  • Subscribers 33 subscribers
  • Views 730 views
  • Users 0 members are here
Browse Forums
Announcements
36
topics
2
replies
Discussion Générale Français
194
topics
331
replies
General Discussion
536
topics
997
replies
More Content

Sage screen scrolling issue on Chrome

MichaelC71
Suggested
Posted By

Is anyone else having problems when scrolling through sales or purchase ledger screens?

When i scroll on my pc it takes me down to the bottom of the page in one click and wont go back to the top.

  • 0
    Suggested

    Hi  ,

    Thanks for raising this. I have not found an exact match for the scrolling behaviour, but the How to fix common browser issues article looks like a good starting point for Sage Accounting browser-related problems.

    Please try the following in Chrome:

    1. Clear your cache and cookies.
    2. Make sure cookies are allowed.
    3. Sign back in and test the sales or purchase ledger screen again.
    4. If it still happens, try the same screen in another browser to confirm whether it is specific to Chrome.

    If the issue continues, please let us know whether it happens on all sales and purchase ledger screens or only certain ones.

    If anyone else in the community has seen this same scrolling issue in Chrome, please share what worked for you.

  • 0 in reply to Erzsi_I

    Hi There

    Just for clarity, the screen that im having issues with is on Banking when matching payments to invoices, when i click match and brings up the list of invoices there seems to be a error with the scrolling, going straight to the bottom anf not allowing to go back to the top.

    I have cleared all cookies and the cache, logged back in but hasnt made a difference.

    I have just tried in MS Edge and works absolutely fine so definitely an issue between Chrome and Sage i think?

  • 0 in reply to MichaelC71

    hi. 

    i am having this exact same issue. i have tried both chrome and ms edge, and both are the same for me, i can scroll perhaps once or twice and then the page just stutters until the bottom of the page is reached and once this happens, both up and down on the scroll wheel dont make any difference, i cannot use the bar on the side either as that also just drags the page to the bottom. i have very recently moved over to sage and this is incredibly annoying. please help. 

    thanks.  

  • 0 in reply to Daniel Betteridge

    Hi 

    Thank goodness that some one else has the same issue. I have tried all the suggestions made by Erzsi and made no difference what so ever.

    Is there any chance of any help with this?

  • 0 in reply to MichaelC71
    Suggested
    Hi   and  ,
    Thanks for sharing your experience—I'm sorry to hear you’re both running into the same scrolling issue, that definitely sounds frustrating.
    As a starting point, could you please try clearing your browser cache and cookies, then logging back in to see if that improves the behaviour?
    I’ve checked in with our Sage Accounting team, and this appears to be something that may require a closer look at the customer-side data or specific environment setup to better understand what’s causing it.
    In the meantime, could you please confirm whether you’ve already reached out to Sage Support via chat from within your product? They’ll be best placed to investigate this with you directly and gather the details needed to diagnose the issue.
    If you haven’t yet, you can access this via the Help option in your Sage Accounting product.
    We’ll keep an eye on this thread as well—if anyone else in the community has experienced something similar or found a workaround, please feel free to jump in and share.
    Thanks again for raising this!
    Best regards,

    Erzsi
  • 0 in reply to Erzsi_I

    good morning.

    thanks for the reply. i have cleared cache and cookies etc. to no avail. i have also tried different browsers, (chrome and edge). this also changes nothing. it is incredibly frustrating as i have only very recently moved over to sage. i will contact sage support and ask the question. i will post if i manage to find a solution. 

*Community Hub is the new name for Sage City