Hello Aline,

Thank you for reaching out.

The unbalanced error can often occur when tax amounts or other values have been manually adjusted on a pay cheque during the payroll process.

Do you know if any amounts were manually changed on the pay run? If so, reviewing those adjustments may help identify the cause of the imbalance.

If you're unsure whether any changes were made, or if the issue persists, I recommend contacting the Sage Payroll Support team for more detailed troubleshooting and guidance specific to your payroll data.

Hello Aline,

Thank you for reaching out.

The unbalanced error can often occur when tax amounts or other values have been manually adjusted on a pay cheque during the payroll process.

Do you know if any amounts were manually changed on the pay run? If so, reviewing those adjustments may help identify the cause of the imbalance.

If you're unsure whether any changes were made, or if the issue persists, I recommend contacting the Sage Payroll Support team for more detailed troubleshooting and guidance specific to your payroll data.