Is anyone experiencing that the bank feed brings transactions that don't exist in the bank account statement?

I'm finding transactions that are repeated but only one of then exists in the statement.

Also transactions that have counter transactions. for example a payment we have by standing order in the bank, but Sage gets a refund along the payment which cancels each other.

I'm considering to disconnect the bank feed from my bank because it's unreliable and it's messing my accounting.

This is an issue I reported to the customer service but I haven't receive any update on it so I wonder whether other Sage customer are having similar issue or it's just me.