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Shaun Long

LIVE WEBINAR: Tips to Smash Self Assessment

SOLVED
Posted By

When I logged in to Client Management I had a popup to register for this webinar.
I would like to register for it, but it moves on to fill in a form asking about my business.

I tend to find that when I fill these in I start getting calls, which are unnecessary since I am already using the platform.
Can I register as an existing user rather than completing a form with my contact details on please?

In general it would also be helpful to allow simpler registration when we are signed in for this reason.

Hopefully this makes sense.
Thanks

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  • +1 in reply to Shaun Long
    verified answer

    Hi Shaun, the team came back to me, very grateful for your feedback and advise as follows: 

    We capture these details to ensure we can provide you with access to the webinar and can provide you with the best experience possible. As the webinars have a large amount of demand, we have one process for both new and existing customers to ensure all data is collected safely and securely. If you have previously submitted a form as an existing customer, then the details you used should auto-populate, meaning you won't have to re-submit all of your information.

    Hope that helps!

    Andy

  • 0 in reply to Andy Rickeard

    Thanks for that Andy.

    I completely understand their process and why they do it that way.

    I'm logged in and it definitely doesn't autofill my details:


    Not asking you to do anything further, I'll leave it there. 
    I have just had calls before when filling these in, even for the Sage rep to be surprised that they were calling me when I'm already using it Sweat smile 

    Thanks for looking into this for me Slight smile

*Community Hub is the new name for Sage City