Hi Shaun,

Thanks for using Community Hub.

I've referred your post on the the webinar organisers, thanks for the feedback!

I'll update this thread with any actions / comments from that team.

Regards,

Andy

Brilliant, thank you!

Hi Shaun, the team came back to me, very grateful for your feedback and advise as follows: 

We capture these details to ensure we can provide you with access to the webinar and can provide you with the best experience possible. As the webinars have a large amount of demand, we have one process for both new and existing customers to ensure all data is collected safely and securely. If you have previously submitted a form as an existing customer, then the details you used should auto-populate, meaning you won't have to re-submit all of your information.

Hope that helps!

Andy

Thanks for that Andy.

I completely understand their process and why they do it that way.

I'm logged in and it definitely doesn't autofill my details:


Not asking you to do anything further, I'll leave it there. 
I have just had calls before when filling these in, even for the Sage rep to be surprised that they were calling me when I'm already using it  

Thanks for looking into this for me

Thanks for that Andy.

I completely understand their process and why they do it that way.

I'm logged in and it definitely doesn't autofill my details:


Not asking you to do anything further, I'll leave it there. 
I have just had calls before when filling these in, even for the Sage rep to be surprised that they were calling me when I'm already using it  

Thanks for looking into this for me