Hi Sue,

Thank you for using Community Hub!

I see you chatted with one of our experts on the phone. Thought I'd drop a solution below in case other accountants run into the same thing and look for help.

So, this is just how Sage for Accountants works as you own the license, it puts your email in place of a client's until you’ve changed it within the settings.

We have some online guidance that will be able to help you with this, please see our guide here>

Regards,

Fallon

Sage UKI

Thank you for posting the solution here