Accepting a sales quotation

Question

I have a client who issued a sales quotation to a customer. 
 The customer wanted to accept this but to do so they replied to a no reply sage email account which got lost. 
 Is there a way for customers to place an order from receiving a quotation directly via email? 
 My client is concerned about potential orders not being placed when issuing quotes.

Stuart A · Accepted Answer

Hi Accire, Thanks for using Community Hub. The Quote email that goes out to the customer, does have a Accept quote option to get this they would open the email received, then Select View quote , then when they view the quote the Accept option is located at the top right of the screen.

If the customer would need to reply to your client advise them to email your client directly, Alternatively if the client was to Seelct Decline they are given an option to reply to your client 
 If this helps, please let me know by clicking Verify Answer . 
 Regards, Stuart Sage UKI

Stuart A · Answer

Hi Accire, Thanks for using Community Hub. I am not sure why this happened and if your customers clients has responded we should be able to check this on our side and also in product. 
 You can check the status of the Quote and if accepted by going to the Quote in Sage Accounting, then on the right it will tell you the status. 
 If it has not been accepted then please get in touch so we can do some further checks on our side. If this helps, please let me know by clicking Verify Answer . 
 Regards, Stuart Sage UKI

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Accepting a sales quotation

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