REPORT PAD AND HEADINGS

Hi all

All narrative entries in the Report Pad and the Headings have been cleared out. Don't know how. Was working on the dataset, a message popped up and disappeared. Check found above issues. Any suggestion as to how to retrieve the info entered?

Thank you

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  • 0

    Hi Rajni,

    Thanks for using Sage City.

    The only way to retrieve this data is if you have a backup, you can restore back in. If you do not have a backup, it will require you to re-enter the details into the report pad.
    If the issue persists, I recommend you rebuild your client file, you can do this by:

    1. From the Toolbar select File followed by Backup and take a backup of the client
    2. From the Toolbar select Tools then select Rebuild Files
    3. A new window will open click the button Rebuild Files

    If this has answered your question, please click Verify Answer.

    Regards,
    Fallon
    Sage UKI

  • 0 in reply to Fallon Scott

    Thank you, Fallon

    Support on call also said the same - ie to restore last backup. Doesn't resolve issue that I will have to redo work done on the day.  This is a very serious glitch in software. The details entered on the report pad for prior years were also erased ie reverted to master.

    Regards

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