Hi Catriona,

Thanks for using the community hub!

In the first instance I'd recommend you take a backup for the client  with - File - Backup - Client.

After this is done, try reverting the page to master by clicking Pages - locate the page under the Notes section (possibly page NFAI) - highlight and click Copy then select Revert to master and click Ok.

If these steps don't work I'd suggest next looking at the postings made, make sure the correct code has been used etc.

If this has helped, please click the ellipsis ..., and Verify Answer.

Regards,
Adam
Sage UKI

Hi Catriona,

Thanks for using the community hub!

In the first instance I'd recommend you take a backup for the client  with - File - Backup - Client.

After this is done, try reverting the page to master by clicking Pages - locate the page under the Notes section (possibly page NFAI) - highlight and click Copy then select Revert to master and click Ok.

If these steps don't work I'd suggest next looking at the postings made, make sure the correct code has been used etc.

If this has helped, please click the ellipsis ..., and Verify Answer.

Regards,
Adam
Sage UKI

Adam, thanks for your reply. I have tried the above steps and these have not solved the problem.

When I open the note properties the total is greyed out and as such is not populating into the note

No problem. This sounds like the row is supressed on the page.

Find the row number on the left in grey where the total is, right click the row number and click row settings, then tick always print and click ok.

Thanks,
Adam
Sage UKI

That worked!! Thanks a million