Hi Helen,

You've posted in the Sage 50 forum, just wanted to confirm if you're using Sage 200? Just let me know and I can move this to the 200 forum if required.

Andy,
Sage UKI

Hi Helen, 

Here is a link to the purchase return process:

https://desktophelp.sage.co.uk/sage200/sage200standard/Content/Concepts/POP_ProcessReturns.htm?Highlight=purchase%20return 

If you need any further assistance with this, please reach out to you Sage 200 support provider.

Thanks, 

David