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Sara J

Unable to clear Audit trail

SUGGESTED
Posted By

I have run Clear Audit Trail a number of times but it is not removing a year's worth of transactions. All the transactions are Paid Y, the Bank is marked as - and Vat -, so I cannot understand why the company is not clearing.

I have a multi company licence and all the other companies cleared wit no problem.

Any help would be appreciated.

  • 0
    SUGGESTED

    Hi Sara,

    Thanks for using Community Hub.

    You're quite right that transactions need to be paid, allocated and reconciled where appropriate before Clear Audit Trail can remove them, but there are some other reasons why they may not be removed, for example if they're linked to a transaction that does not meet all of the criteria or flagged as Gift Aid or maybe CIS transactions that haven't been reconciled.

    The following article lists the reasons and gives steps to help investigate: Why has clear Audit Trail not removed some transactions? >

    If this helps, please click Verify Answer.

    Regards,

    Andy
    Sage UKI

  • 0 in reply to Andy Rickeard

    Hi,

    They are not linked to CIS or Gift Aid. 

    I do have monthly Recurring Entries, some of which have recurring for 185 times (15 years) but the Audit Trail has always cleared in the past regardless, so I reuse the same entry, although sometimes it is modified slightly.

    I am on V. 30.0.171.0 and in January 2024 installed Sage 50 on a new laptop with no problems. I have not deleted the version on my old laptop yet.

    Thanks for your help.

*Community Hub is the new name for Sage City