Hi Renata,

Thanks for using Community Hub.

If the payment is still visible in the supplier record then you should just be able to reallocate, but I'd recommend running a data check first to make sure there are no underlying errors that need to be fixed before continuing. You can run the data check in File > Maintenance > Check Data.

If this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Hi Renata,

Thanks for using Community Hub.

If the payment is still visible in the supplier record then you should just be able to reallocate, but I'd recommend running a data check first to make sure there are no underlying errors that need to be fixed before continuing. You can run the data check in File > Maintenance > Check Data.

If this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Hi Andy,

Thank you for your help.

The payment and its allocation are both showing, but since it indicates that the allocation link was removed, the creditor is still listed as outstanding, even though the payment and allocation have been made.

Let me know if you need any further details.

Kind regards,

Renata Prestes

Thanks Renata,

Are there any errors if you run the Check Data routine? Does the payment show as a PP or a PA?

Andy

it is showing as PP and when we check the date, there is no error.

Hi Renata,

That is a little strange, I'd recommend contacting Sage Technical Support so they can have a closer look, you can reach them here:  Sage Technical Support

Andy

I will, thank you very much for the try anyway