Hi Louise,

Thanks for using Community Hub.

Just want to check some details with you if we can, if you open Help > About in the software, can you confirm your Version number, Variant and Licence type?

Hoping to narrow the issue down.

Regards

Andy
Sage UKI

Thanks for your response Andy.

Version - 28.1.404.0

Variant - Sage 50 Accounts Professional

Licence Type - Perpetual

Thanks for coming back Louise, I suspect the Perpetual Licence is the issue here, looking at your account I believe you should be on Subscription.

You can use this tool to retrieve your serial number and activation key: Find my serial number and activation key > it just requires your Account number and Postcode, if you don't have a post code, just tick the box.

Once you have the serial number and key, enter them in Tools > Activation > Upgrade program and repeat this on any other Sage 50 Accounts computers.

Then test the Attachment option again.

if this helps, please click Verify Answer.

Thank you Andy.  

Hello,

I have the same issue. Our details are:

Version - 29.2.398.0

Variant - Sage 50 Accounts Professional

Licence Type - Perpetual

When I went to  Tools > Activation > Upgrade program

It takes me to Project Registration - Activate Sage Software. I entered the serial number and licence key. I then get the message "The activation key you have entered matches the current activation key in the program. You can either enter a different Activation Key or close the Registration Window to continue using your current licence details. You can view your current Licence Information in Help > About". The only option is to click ok.

Any help greatly appreciated

Hi Jimmy,

I wonder if you are using the right serial number and key for your subscription, you can find them using the tool in this article using your Account number and post code:

Find my serial number >

If the number and key is different when you use that article, you can enter them in the software in Tools > Activation > Upgrade program. If you have more than one computer with Sage 50 Accounts, be sure to update every computer.

Regards

Andy
Sage UK