Hi Louise,

Thanks for using Community Hub.

Just want to check some details with you if we can, if you open Help > About in the software, can you confirm your Version number, Variant and Licence type?

Hoping to narrow the issue down.

Regards

Andy
Sage UKI

Thanks for your response Andy.

Version - 28.1.404.0

Variant - Sage 50 Accounts Professional

Licence Type - Perpetual

Thanks for coming back Louise, I suspect the Perpetual Licence is the issue here, looking at your account I believe you should be on Subscription.

You can use this tool to retrieve your serial number and activation key: Find my serial number and activation key > it just requires your Account number and Postcode, if you don't have a post code, just tick the box.

Once you have the serial number and key, enter them in Tools > Activation > Upgrade program and repeat this on any other Sage 50 Accounts computers.

Then test the Attachment option again.

if this helps, please click Verify Answer.

Thanks for coming back Louise, I suspect the Perpetual Licence is the issue here, looking at your account I believe you should be on Subscription.

You can use this tool to retrieve your serial number and activation key: Find my serial number and activation key > it just requires your Account number and Postcode, if you don't have a post code, just tick the box.

Once you have the serial number and key, enter them in Tools > Activation > Upgrade program and repeat this on any other Sage 50 Accounts computers.

Then test the Attachment option again.

if this helps, please click Verify Answer.

Thank you Andy.