Thanks Andy, sorry its v27.2

The user can log in on another machine and run the report. It was working fine on the machine last week.

In the menu on the vat reports section there is some characters that look like they are encoded in non utf8 format. I can run some vat reports , but bigger ones or ones past a certain date cause a crash.

There is no error message, just a crash.

I've run all Windows updates etc. 

Thanks for coming back. If the user with the issue tries to run the same report in Demodata does the report run or fail? Are all of the computers on a local network or do some connect using Remote Data Access?

It runs with demo data, it's only crashing with 3 or 4 of the real data reports, most if them work.

After narrowing this down it suggests it's something environmental, to work out if its the computer or the network we can bring the data local to that computer for testing. The following article explains how to do that and how to undo it: How to create a new a set of data locally >  If it works with local data it suggests a network issue, if it still fails it suggests something specific to the computer.

After narrowing this down it suggests it's something environmental, to work out if its the computer or the network we can bring the data local to that computer for testing. The following article explains how to do that and how to undo it: How to create a new a set of data locally >  If it works with local data it suggests a network issue, if it still fails it suggests something specific to the computer.

Thanks, it will be something to do with the local machine but it will also be something to with sage on that machine , so I'm trying to narrow it down. Could it be anything to with encoding of files ( this wouldn't make sense as other computers will open the same data files )

I can't see it being the coding as if it were, nobody would be able to run the reports. I would suggest taking it to Sage Technical Support at this stage to see if they can dig any further into it. You can reach them here: Sage Technical Support >