Sales Orders Printing

Question

Recently we have had a few cases where only one sales order is highlighted to be printed but when print is clicked, multiple sales orders print. This only happens on one particular computer on the network. 
 We have asked Sage and they don't know the answer. Has anyone experienced this before or know potential options to try to fix this? 
 It seems to be the sales orders that are either part, or fully allocated, but not dispatched. When i have checked on sage after the multiple, un-selected, sales orders have printed, they are not marked as printer on the sales order module!

Paul Morgan · Answer

That&rsquo;s great, thanks Zoe. 
 As the issue only occurs for one username, this indicates that the username has become corrupt. To resolve this you can delete the username and set up a new replacement. 
 To delete the username go into Settings > Access Rights > highlight the relevant username > Delete . 
 To then set up a new replacement click on the New button. Make sure the username is slightly different, for example, if it was previously Zoe enter the new username as Zoe1. This is to make sure that the new username doesn&rsquo;t inherit any of the properties of the old username and have the same issue with sales orders. You can then set up the password and relevant access and permissions for this username. You can find full info on how to do this here . 
 If this has answered your question, please click on the &lsquo;This helped me&rsquo; link below.

Paul Morgan · Answer

Hi Zoe, 
 You would need to create a brand new separate username, with a slightly different username, rather than copy over elements from the original username, as the software will use the same (corrupt) files as the original username that had the issue. 
 Creating a brand new username ensures that brand new files are used. 
 If this has answered your question, please click on the &lsquo;This helped me&rsquo; link below.

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