Could someone please give me some guidance on the issue below please?

I have an ongoing problem with Sage Accounts Ver 24 client installed on new PCs running Windows 10, the PCs are fully patched and on the latest Win 10 release.

Users can log into Sage OK and work in it but intermittently without any warning the application crashes with SBDDesktop.exe Has Stopped Working message on the screen.

Users have to quit out of the application and log back in, this happens throughout the working day.

I have other Windows 7 Pro x64 PCs which users use that do not have this issue - Sage Accounts is stable and works fine.

Sage Accounts Data is stored on a Windows 2012 R2 file server, this server is also used to store Sage Payroll data and share Word and Excel documents, Windows 10 and 7 PCs access the documents via Microsoft Office 2016 installed on the PCs - these applications don't crash or hang.

Application Event Log on Win 10 PC shows the following Event when Sage Accounts hangs and crashes:

Event ID 1000

Applications Error

Faulting application name: SBDDesktop.exe, version: 14.0.62.0, time stamp: 0x5a030865

Faulting module name: sg50Grid.dll, version: 24.2.228.0, time stamp: 0x5afb0532

Exception code: 0xc000041d

Fault offset: 0x00004195

Faulting process id: 0x9cc

Faulting application start time: 0x01d44a95ff810be2

Faulting application path: C:\Program Files (x86)\Common Files\Sage SBD\SBDDesktop\v14\SBDDesktop.exe

Faulting module path: C:\Program Files (x86)\Sage\Accounts\sg50Grid.dll

Report Id: 84d64e14-1f2a-4e18-9261-3130f5b321bd

Faulting package full name:

Faulting package-relative application ID:

I have tried the following:

Sage Accounts program files and folders have been excluded within the AV software, Windows Defender on the PCs

Windows Firewall has been disabled on the PCs and the Windows 2012 R2 Server.

I have uninstalled and reinstalled Sage Accounts.

Moved Data from network share onto local hard drive of Windows 10 PC,

Given Users Local Admin Rights

Any help is much appreciated.