Reports not loading

Question

Since the upgrade, when I try and run a report I get the message 'The Specified Date Source SageLine50v13 could not be found. Check the Data Source is correctly registered' 
 Reports were working fine before the upgrade. At this point I am unable to exit the module or the program and you have to close it via task manager. I am aware there are some Sage issues but don't know if this is part of that or a different problem.

Steven Holden · Answer

Hi Sue,

This error message may appear after installing the Sage 50 Accounts May Improvements update v23.2 when you run a report.

This issue is resolved by installing the revised copy of the update. This is now available to download and install from here . 
 After installing this update, the software version number in Help > About changes to v23.2.4.278. 
 If the issue persists, you should remove the Sage Accounts folder from the temp folder then install the update again. 
 
 Press the Windows key + R then type %temp% and click OK . 
 Locate and right-click the Sage Accounts folder, click Cut then paste onto the Windows desktop. 
 To reinstall the update, run the file you previously downloaded. 
 
 I hope this helps but let me know if you still continue to have the problem.

Sage 50 Accounts

Reports not loading

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