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Rebecca Jones

Sage keeps freezing

Posted By

Hi,

I'm on Sage 50, newest version all updated. Everything is through Sage Drive.

Sage keeps intermittently freezing on my Microsoft Surface (once today, 6 times yesterday). I'll click on something e.g. put a payment through, the box pops up and then it freezes, I'll either get the little blue circle or simply nothing at all. If I click onto another programme then back into Sage the bar at the top looses its colour and then nothing will work in Sage. Everything else on the computer works, but Sage does nothing.

Does any one else have this issue? I have to go to the task manager and shut the programme down. The other users connected to the software don't have this problem.

I don't think its due to my Surface as this is the only programme that it happens to.

Any advice would be great, thanks.

  • Hi,

    I have been working on a surface pro 4 since the start of August and this problem has continually got worse to the point today it has froze well over 20 times now so there is a compatibility glitch somewhere. I really don't want to take everything off SAGE drive and upload again as I am running two companies and time is not something I have. I didn't have this problem on my laptop.
    Are there any new updates due out to fix this bug.
  • Hi Ruth,

    This isn't an issue that we're aware of. It will require troubleshooting with a technician to resolve this.

    Check that all updates are installed on all PCs that access Sage Drive. If using Sage 50 Accounts v22, you should download and install the May Improvements update. The latest version, Sage 50 Accounts v23, is now available to download from your My Sage login.

    If still having issues after installing the update then I recommend giving us a call on 0845 111 55 55 so we can take a closer look with you.

    Thanks,

    Brian

*Community Hub is the new name for Sage City