Stuck in "reset password" loop trying to get SAGE Drive started.

Question

Just installed SAGE 50 v 26.3, went to get Drive set up. 
 
 Add-ons -> Sage Drive -> Learn More -> Get Started -> SAGE ID signon -> Reset password <- 
 
 After entering ID and password, window switches to "To protect your account, you should change your password regualrly" and prompts for new password. Whatever I enter there, when I clock Continue it just refreshes the window to request password reset again. If I Cancel, window closes and I'm back at Get Started 
 
 I know my SAGE ID and password are correct because I can use them to sign on through a Web browser separately (and I sign off before going back to SAGE); the password reset prompt does actually change the password - I have been through multiple iterations of new passwords. 
 
 Anybody esle experienced similar behaviour please? 
 
 Looking forward to the fun of discussing with SAGE support after the weekend. 
 
 Thanks.

Gregg Sawyer · Answer

The answer is stupidly obvious : there are secret rules for password format. 
 
 When your new password does not satisfy those rules - which are secret - SAGE very reasonably just asks you to refresh your password again - without telling you that you have broken the secret rules, because what's the good of a secret if you tell everyone about it? 
 
 For the record, something like : upper-case + lower-case + digit(s) + >= 8 characters (unofficial secret) 
 
 Glad to see SAGE keeping down to its usual standards of logic and helpfulness.

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Stuck in "reset password" loop trying to get SAGE Drive started.

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