Reversing a reversal!

Question

Hi folks. So, I'm feeling a bit dumb. By mistake I have deleted a Sales Invoice (which has been paid and reconciled) and Sage is telling me it's marked as 'Reversed'. My first thought was to recreate the SI so before I did that I checked to see if the customer's payment was now recorded as an unallocated payment on account. It isn't. My bank still reconciles. If I create a replacement SI then surely I'm creating an outstanding transaction? This is presumably very simple but I've gone down the rabbithole and I'm confused. Anyone offer me some advice?

Anita Harper · Answer

I tested this in the Demo company and suggest you do so, too, so you can see what's happening. When you delete an invoice that has already been paid, the invoice shows as Cancel and, although it stays in the list, it doesn't get included in the balance. The customer balance will reduce by the value of the cancelled invoice and may now even be in credit. But the tricky thing is that Sage doesn't not alter the receipt from SR so even if you wanted to refund or match it against something else, you can't. Instead, select that SR and choose Unallocate, which sets it back to SA. You can then re-input your sales invoice and match it against the SA.

Sage 50 Accounts

Reversing a reversal!

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