Customer receipt

Question

I have 2 bank accounts in SAGE. We want to transfer money from one account to the other to clear a customer balance. If I record the money coming in a customer receipt, that clears the customer balance and reconciles that bank. How do I post the payment out of the first account ? If I post a transfer I end up with 2 receipts in the receiving account (the customer receipt and the transfer in) If I post a bank transfer then the bank accounts both reconcile but I am left with the customer balance. How can I post this please ?

Andy Rickeard · Answer

Hi, 
 Thanks for using Sage City. From what you've said, and feel free to come back and correct me, it looks as if the incoming money from the customer is recorded in the bank account in Sage, but the customer invoice is outstanding..... this suggests that the money received has maybe been posted as a bank receipt, as bank receipts don't affect individual customer accounts. If this is the case I would recommend reversing the Bank Receipt, ie post a Bank Payment on the same day with the same values but from the bank account back to the nominal code you used in the original transaction. If you've posted a Bank Transfer as well then this would need to be reversed too, again by just posting the opposite transfer moving the money back to where it came from. You would then need to record the money coming in as a Customer Receipt, through Bank > Customer receipt, allocating the money received against the o/s invoice value, this will clear the o/s value against the customer and add the money to the specified bank account in Sage. I hope that makes sense, but if I've mis-interpreted anything just let me know and we can look at this further for you. Regards Andy Sage UKI

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