Error when sending invoices via email

Question

Hi all, 
 I suddenly have a problem when sending invoices via email. This worked fine last week but now I get the message: 
 Error with the address xxxxxx Unknown Error. Please check Windows Event Log for more details. 
 
 The event log says: 
 Error sending email using Outlook : System.IO.DirectoryNotFoundException: Path does not exist. Verify the path is correct. at Microsoft.Office.Interop.Outlook.Attachments.Add(Object Source, Object Type, Object Position, Object DisplayName) at Sage.Email.Outlook.OutlookMailer.SendMailInternal(Email email, SendMailOption whenToSend) at Sage.Email.Outlook.OutlookMailer.SendMail(Email email, SendMailOption whenToSend) 
 
 I've tried various different email templates that I use and they all have the same issue. I've not changed any email settings. 
 
 Any help would be greatly appreciated! 
 
 Many thanks 
 Paul

Darron Cockram · Accepted Answer

OK I believe I have this sussed out. The problem is to do with the space in the profile name that results in a space in the folder name. This in itself would not be a problem but the HTML that defines the signature uses encoding that means the space is replaced with %20, also not a problem and is still technically correct. The problem is that Report Designer interprets the %20 as a literal value and therefore incorrectly expects this to be part of the file path, when in fact the path uses the space character. 
 Long story short this has been fixed for the upcoming v29 release.

Darron Cockram · Answer

Sorry for the radio silence but I think I may have found a possible cause of the problem and it is actually the email signature. 
 Report Designer looks at the email signature you have defined in Outlook at attempts to parse any links it finds in there and adds an attachment for each one it finds. So the problem can happen if you have a link in the HTML of your Outlook signature that points not file that does not exist. 
 If you edit your signature using Outlook and correct the path (or remove it if it isn't actually wanted) then that would stop the problem from happening. 
 Hope that helps

Darron Cockram · Answer

From that error the most likely thing is that your layouts are set to include an additional attachment file but the path to that file is no longer valid i.e. has been moved, renamed or deleted. Open the layout for editing in Report Designer and choose Email Settings from the Report menu, then click on the Email Attachments tab. From there you can see the list of files that will be added as attachments and my guess is that one or more of the files listed here do not exist. If that is the case simply select it and click remove. 
 Hope that helps

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Error when sending invoices via email

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